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ARTICLES TO READ
Breaking Through the Barrier of Hardnosed Blue-Collar Workers
In this 4-part series for Insurance Thought Leadership, Ron reveals his ground-breaking research that defines blue-collar workers, the needs they have, and how to minister to them.
Breaking Through The Barrier Of Hardnosed Workers, Part 1 — Our ‘Troubled Kids’
The tone of the general manager’s phone call to the author of this series of articles revealed the deep defiance to authority that he sensed in his workers. “Are you the camp program that helps troubled kids?” he asked gruffly. “Yes,” came the reply. “Good. I have some for you — they’re […]
Breaking Through The Barrier Of Hardnosed Workers, Part 2 — Righting the Ship Wrongly
For torturous purposes, let’s say that you are an executive manager who has inherited the type of hardnosed workforce described in Part 1 of this series. Your laborers are largely emotionally repressed, unsympathetic, narcissistic, uncontrollable and prone to permanently go AWOL. Ditto for your supervisors and managers. Collectively, your work force […]
Breaking Through The Barrier Of Hardnosed Workers, Part 3 — Turning The Corner
Admittedly, Part 1 and Part 2 of this series may be a bit discouraging to the solution-seeking reader. But as a wise professor states, “There is no implementation without, first, evaluation.” So what has our evaluation revealed? First, the dysfunctional nature of the average hardnosed worker employed in traditionally change-resistant work sectors […]
Breaking Through The Barrier Of Hardnosed Workers, Part 4 — Winning Them Over
In Part 3 of this series, safety officer Ken Malcolm talked about the importance of building trust between hardnosers and those who try to change them. To this, Malcolm adds respect. “Give them [hardnosers] respect,” he says, “and problems go away. They might not like you, but when you handle people accordingly, […]
Dealing with Unresolved Conflict
Breaking The Grip Of Unresolved Conflict
In this article for Insurance Thought Leadership, Ron shows how to both identify an interpersonal conflict in one’s work area and work to resolve it.
A Simple Method Reduces Risk — The word conflict has a distasteful overtone. A worker who constantly fosters conflict is typically known as a troublemaker, someone who is undesirable and to be avoided. Deeper down lies the troubling common sense realization that there is a close link between workers who are embroiled in unresolved conflict and […]
